Privacy Policy

Privacy Policy for HEGENX Labs

If you need additional details or have questions regarding our privacy practices, you may contact us at support@hegenxlabs.net

At HEGENX Labs, protecting the privacy of our visitors and customers is a top priority. This privacy policy explains what data we collect, how it may be used, and how we safeguard visitor information.

Log Data & Site Analytics

Like most online platforms, HEGENX Labs collects non-identifiable log information used to understand site performance and user behavior. This may include:

  • IP (Internet Protocol) addresses
  • Browser type and version
  • Internet Service Provider (ISP)
  • Access dates and timestamps

Reference and exit page paths
Click interactions used for analyzing trends, movement patterns, and engagement

This data is not linked to personal identity and does not contain direct identifiers.

Cookies & Tracking Tools

HEGENX Labs may use cookies and similar tracking methods to:

  • Store visitor preferences
  • Identify commonly viewed site sections
  • Adjust site display based on browser configurations

You may disable cookies through your browser settings. Additional cookie-management information is available directly from your browser provider, depending on your software settings.

User-Provided Contact Information

HEGENX Labs may collect personal details when voluntarily submitted. This may occur when:

  • A research purchase is placed
  • Our support team is contacted
  • A mailing list or alert system is opted into

Submitted data may include:

  • Name
  • Email address
  • Order history and research purchase patterns

We do not sell, rent, or distribute personal data to external marketing entities. HEGENX Labs may contact customers regarding order updates, lab compliance notices, restocking alerts, or research-focused offerings if communication is voluntarily permitted.

If you wish to stop receiving emails, you may unsubscribe directly or contact support to be removed from our mailing system.

SMS / Mobile Communication (Optional Service)

Our mobile messaging system (the “Service”) is managed by HEGENX Labs (“HEGENX,” “we,” “our,” or “us”).

By opting into HEGENX SMS alerts, you agree to receive recurring messages through your carrier at the number you submitted. This may include:

  • Research order updates
  • Account and delivery notifications
  • Limited promotional or catalog expansion alerts
  • Checkout reminders if applicable

Participation is not required to complete any purchase. This service is fully optional and user-initiated.

WE DO NOT CHARGE for message delivery, but your carrier’s data or messaging fees may apply. Message frequency may vary based on customer interaction. You may cancel at any time by texting STOP to our message line.

HEGENX Labs is not responsible for:

  • Network-level delays
  • Carrier-imposed message errors
  • Messages not received due to incorrect numbers

If you update your mobile number, you may need to resubmit it to continue SMS support services.

For help or assistance, text HELP or contact support.

Third-Party Access

HEGENX Labs does not operate with external advertising delivery programs that collect customer interaction or personal identity data for mass-marketing use.

Security & Data Protection

We use widely-accepted digital protection measures when handling site interactions.

Sensitive data may be transmitted externally only under encrypted and secure communication standards, such as when processed through payment gateways or secure web sessions initiated directly by the visitor.

Although we strive to maintain secure transmission and storage, absolute digital security cannot be guaranteed. Use of our site means you acknowledge data transmission risks common to all web platforms.

Intended Use Notice

All materials, compounds, and listed research vials from HEGENX Labs are supplied for laboratory in-vitro research only and are not intended for consumption of any kind.